• What materials are your jewelry pieces made from?

Our jewelry is crafted from high-quality surgical-grade stainless steel, finished with 18K Gold PVD for a durable, long-lasting shine. These materials ensure that our pieces are both stylish and resilient, perfect for everyday wear.

• Are your products hypoallergenic?

Yes, all of our jewelry is hypoallergenic. Because we use surgical-grade stainless steel, our pieces are safe for even the most sensitive skin, allowing everyone to enjoy beautiful jewelry without irritation.

• Is your jewelry waterproof or tarnish-resistant?

Absolutely! Our jewelry is both waterproof and tarnish-resistant. You can wear it while swimming, showering, or going about your daily activities without worrying about it losing its shine or rusting.

• Do you offer customization or personalization on jewelry?

Yes, we specialize in customization! Many of our pieces can be personalized with names, dates, or short phrases to make them uniquely yours. You can also choose from various fonts for engraving, allowing you to create something truly special.

• How do I care for my jewelry?

Caring for our jewelry is simple. Since it's made from durable materials, you don’t need special cleaners. Just use a soft cloth to gently wipe your piece after wearing it to remove any oils or dirt. Avoid exposing it to harsh chemicals, like bleach or perfumes, to ensure it maintains its beautiful finish.

• What are your shipping options and costs?
  We offer a variety of shipping options to fit your needs. Standard shipping is available at a flat rate, while expedited options are available for an additional fee. Plus, enjoy free standard shipping on all orders over $75! Shipping costs are calculated at checkout based on your location and the shipping method you choose.

• How long will it take to receive my order?
  Orders typically ship within 1-2 business days after being placed (unless stated in the announcement banner.) Standard shipping generally takes 3-5 business days, while expedited shipping options are faster. For custom orders, please allow an additional week for production before shipping.

• Do you ship internationally?
  We do not currently ship internationally, but we hope to offer it soon!

• Can I track my order?
  Yes, once your order has been shipped, you will receive a tracking number via email so you can monitor its journey to your doorstep.

• What do I do if my package is lost or damaged during shipping?
  If your package is lost or damaged during shipping, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order, either by replacing the item or offering a refund where applicable.

• What is your return/exchange policy?
  We want you to love your purchase! If for any reason you are not satisfied, you may return or exchange your item within 14 days of receiving it, as long as it is in its original, unused condition. Please note that personalized items are non-refundable unless they arrive damaged or defective.

• How do I cancel or change my order?
  If you need to cancel or make changes to your order, please contact us as soon as possible. Once your order has begun processing, we may not be able to make changes, but we'll do our best to accommodate your request.

• Do you offer refunds for personalized items?
  Unfortunately, personalized items are non-refundable, as they are custom-made specifically for you. However, if your item arrives damaged or with an error, please reach out to us, and we will happily correct the issue.

• What should I do if I receive the wrong item or my order is incorrect?
  If you receive the wrong item or there is an issue with your order, please contact us immediately. We will correct the mistake and ensure you receive the right item as quickly as possible.

• Can I request a custom design or engraving?
  Yes! We love creating custom designs and personal engravings to make your jewelry even more special. Whether you have a specific idea in mind or want something unique for a special occasion, we’re happy to bring your vision to life.

• How do I place a custom order?
  To place a custom order, simply contact us through our website's contact form with your request. Include details like the design, engraving, or any specific ideas you have, and we'll work with you to create the perfect piece. We’ll guide you through the process and confirm all details before crafting your custom jewelry.

• What is the turnaround time for custom orders?
  Custom orders typically take around 1 week to complete, depending on the complexity of the design and the current order volume. We'll keep you updated on the progress and provide an estimated delivery date when you place your order.

• Is there an additional cost for customizations?
  There may be an additional cost for custom designs or engravings, depending on the complexity and materials involved. We'll provide a clear quote upfront, so you know exactly what to expect before confirming your order.

• What payment methods do you accept?
  We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options to ensure a smooth and secure checkout experience.

• Do you offer gift cards or discount codes?
  Yes! We offer digital gift cards that make the perfect gift for any occasion. We also provide discount codes during special promotions. Be sure to subscribe to our newsletter or follow us on social media for exclusive offers!

• Can I use multiple discount codes on an order?
  Unfortunately, only one discount code can be applied per order. However, we recommend using the code that provides the best value for your purchase.

• How do I choose the right size for bracelets or necklaces?
  All of our bracelets are 7 inches, designed for a comfortable fit on most wrist sizes. Our necklaces come in standard lengths, and our paperclip chain necklaces include a 2-inch extender for added versatility. If you have any specific sizing questions, feel free to reach out!

• Can I adjust the chain length on a necklace?
  Our Paperclip chain necklaces come with a 2-inch extender, allowing you to adjust the length to suit your style. If you need a different length, please contact us, and we’ll be happy to assist where possible.

• Do you offer resizing services?
  While we do not offer resizing for most pieces, please contact us if you have specific requests, and we’ll do our best to accommodate your needs.

• Do you offer gift wrapping or special packaging?
  Yes! All of our jewelry is beautifully packaged in keepsake boxes, perfect for gifting. We also offer special gift wrapping options upon request for an additional fee.

• Can I add a personal note to my gift order?
  Absolutely! You can add a personalized message with your gift at checkout, and we will include it in the package at no extra charge, making it a perfect surprise for your loved one.

• How do I contact customer service for assistance?
  You can reach out to us through our contact form on the website. Whether you have questions, need help with an order, or want to discuss customizations, we're here to assist you. We look forward to helping you with any inquiries!

• What is your response time for inquiries?
  We aim to respond to all inquiries within 24-48 hours. Our team is dedicated to providing timely and helpful support to ensure your shopping experience is smooth and enjoyable.

• Can I request a rush order?
  Yes, rush orders are available upon request, depending on the order type and our current production schedule. Please contact us directly to discuss your timeline, and we’ll do our best to accommodate your request.